Method
From the first call to the completion file
Five stages. At each one you know what you receive and what happens next. None is optional and the order does not change.
- Survey
- Free, on site, 30–60 min
- Works
- 1 to 8 days by volume
- Output
- File sent within 48 h
- 0110 minutes
The first call
We do not ask you to explain. We ask for the address, the floor, whether there is a lift, who holds the keys and who is instructing us. Those five facts decide whether we can help and how quickly.
STAGE 01DELIVERABLE- Duration
- 10 minutes
- You receive
- A survey appointment, and the name of the person attending.
- 0230 to 60 minutes
The site survey
One person, no equipment, no team. We assess the real volume in cubic metres, whether furniture can be dismantled, the removal route, the condition of the substrates, and any pest presence. Cellars and former maids’ rooms are always included.
STAGE 02DELIVERABLE- Duration
- 30 to 60 minutes
- You receive
- An itemised quotation, with duration and number of van rotations.
- 031 to 8 days
Contained works
Common parts are protected before the first trip. The property is divided into zones and worked one at a time. Sorting happens with whoever is entitled to decide. Nothing of administrative, financial or sentimental value leaves without being seen.
STAGE 03DELIVERABLE- Duration
- 1 to 8 days
- You receive
- A situation update at the end of each working day.
- 041 to 3 days
Decontamination
The emptied property is cleaned, then disinfected — in that order, because disinfecting a loaded surface disinfects nothing. Substrates that have absorbed liquids or odour are treated, and lifted where treatment is not enough. We say so beforehand, not at the end.
STAGE 04DELIVERABLE- Duration
- 1 to 3 days
- You receive
- The property closed for 48 hours, then reopened for an odour check.
- 05Sent within 48 hours
The completion file
Dated photographic record before and after, list of operations, waste transfer notes, disinfection certificate, and an inventory of documents and items set aside. This is the file that serves the landlord, the notary, the deputy or the insurer.
STAGE 05DELIVERABLE- Duration
- Sent within 48 hours
- You receive
- The complete file, sent to the instructing party only.